I'm Sam Hankins, a product designer turned design engineer with 10 years across content moderation, workforce operations, digital publishing, and labor compliance.
I work best on small teams that ship. That usually means designing and building core flows, setting direction, and raising the bar on product quality.
I stay close enough to do the work that matters, then step back once the team has it covered.
Coral
Designing AI into moderator judgment. The approach that shaped how trust and safety teams now think about AI in moderation.
Read case study →Roadshow Staffing
Roadshow Staffing recruiters were holding their candidates in their heads because the tool couldn't hold the relationships. I designed and built rssHQ to change that: every recruiting decision triggers the right downstream actions, so the team can focus on the people instead of the pipeline.
Read case study →I came to design through journalism, law school, and higher education. Each chapter shaped how I think about the people a system is supposed to serve.
Over the last decade I've designed (and now built) products where the cost of getting it wrong is high: moderator tools at scale, workforce operations, editorial systems, compliance-heavy flows.
Let's Talk
I'm open to full-time roles, freelance engagements, and collaborations I haven't thought of yet.