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Sam Hankins

Hi!

Sam Hankins (they/them)

Product Designer and Builder

I design and build products where the complexity is real but needs to beinvisible to the people who depend on them.

See my work

Portfolio

Selected work

Case studies across moderation, operations, and tools I have designed and shipped.

Coral moderation queue with comment cards, toxicity indicators, and approve or reject actions
Mozilla -> Vox Media

Toxic Comments Filter: Signal, Not Verdict

Designed the first integration of Google's Perspective API into a commenting platform: a graduated response system that gave commenters one chance to reconsider and moderators a confidence signal instead of a verdict. In a controlled McClatchy study, 36% of warned commenters edited to reduce toxicity.

I came to design through journalism, law school, and higher education; each chapter shaping how I think about the people a system is supposed to serve. I've spent the last 10 years designing (and now building) products across content moderation, workforce operations, editorial tools, and labor compliance.

More about me →

What's next

Let's talk

I'm open for new work: whether that's a full-time role, a freelance engagement, or something I haven't thought of yet. If you're working on something where 10 years of designing (and building) for high-stakes environments would be useful, I'd love to hear about it.